Shipping policy

Shipping Policy

Thank you for shopping with Stratoswear. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During new product launches, sales, or festive seasons, processing times may be slightly longer due to high order volumes.

Shipping Time

Estimated delivery timelines are:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days

Please note that these are estimated delivery times and may vary depending on your location, courier service availability, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking link to monitor your shipment in real time.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other details are accurate before placing your order.

Stratoswear is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If a delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us.

Any additional shipping charges incurred for re-shipping the order may be borne by the customer.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Courier network delays
High order volumes during sales or festive periods

We appreciate your patience in such situations.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at thestratoswear@gmail.com with your Order Number and clear photos/videos of the issue. Our team will review your request and assist you with a replacement or refund in accordance with our Return & Refund Policy.